If you can not find a product on the list in your shop dashboard under CPC settings > Bidding on individual products, check the product information in your XML feed. The most common reasons are:
- the product has an inappropriate category (e.g. very general, not specific enough etc.)
- the URL address is not valid,
- the product photo is too small or its URL is not valid (typically as a result of using diacritics or spaces),
- the product URL links to your website or pictures are not secured with the https certificate,
- the product photo contains additional graphics such as watermarks, logos etc. and has been blocked by our administrators (see MAIN PICTURE element in XML feed requirements for more information).
Specific information regarding this issue is available on your shop dashboard within the Campaign Optimization section, specifically in the Product data quality folder. It is possible to export a file that contains a list of product IDs along with the reasons as to why they were blocked (for more information, refer to the Product data quality article).
If you cannot find the product within the downloaded file, please do not hesitate to send an email with more information about the problem to your account manager.