My product is not displayed on FAVI, even though it is in my XML feed. Why not?

If you can not find a product on the list in your shop dashboard under CPC settings > Bidding on individual products, check the product information in your XML feed. The most common reasons are:

  • the product has an inappropriate category (e.g. very general, not specific enough etc.)
  • the url address is not valid,
  • the product photo is too small or its url is not valid (typically as a result of using diacritics or spaces), 
  • the product photo contains an additional graphics such as watermarks, logos etc. and has been blocked by our administrators (see MAIN PICTURE element in XML feed requirements for more information).

If none of the above mentioned errors apply, please do not hesitate to send an email with more information about the problem to your account manager.