If you have a formal complaint, on the basis of the provisions in point No. 9 within the Business Terms & Conditions, you may submit it through our internal complaint handling system. Point 9 applies to complaints concerning the following issues:
- alleged non-compliance by the Operator with any obligations laid down in Regulation 2019/1150 which affects the Client;
- technological issues which relate directly to the provision of the service, and which affect the Client;
- measures taken by, or behaviour of, the Operator which relate directly to the provision of the service, and which affect the Client.
To register such a complaint, please send an email with the subject line “TC9complaint” to the email address corresponding to your country. It will be dealt with as soon as possible.