--- title: How do I register a formal complaint? description: If you have a formal complaint, on the basis of the provisions in point No. 9 within the Business Terms & Conditions, you may submit it through our internal complaint handling system. 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How can we help you? - There are no suggestions because the search field is empty. 1. [FAVI help page](https://help.favionline.com/en?hsLang=en) 2. [FAQs](https://help.favionline.com/en/faqs?hsLang=en) 3. [Others](https://help.favionline.com/en/faqs?hsLang=en#others) # How do I register a formal complaint? If you have a formal complaint, on the basis of the provisions in point No. 9 within the Business Terms & Conditions, you may submit it through our internal complaint handling system. Point 9 applies to complaints concerning the following issues: 1. alleged non-compliance by the Operator with any obligations laid down in Regulation 2019/1150 which affects the Client; 2. technological issues which relate directly to the provision of the service, and which affect the Client; 3. measures taken by, or behaviour of, the Operator which relate directly to the provision of the service, and which affect the Client. To register such a complaint, please send an email with the subject line “TC9complaint” to the email [address corresponding to your country](https://help.favionline.com/en/contacts?hsLang=en). 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